Security, reliability and service
Soldo Financial Services Ltd is based in London and regulated by the Financial Conduct Authority (FCA) who monitors companies in the UK financial sector. As such, it is considered a safe and reliable service.
As a licenced e-money institution, Soldo is not a bank, but instead keeps your money in a ringfenced bank account at select banks, separate from its own finances. Soldo does not publicly state which banks it uses in the UK, which is not great in terms of transparency.
A Customer Care team deals with queries in a live chat on working days between 9am-7pm and Saturdays between 9am-6pm. Email enquiries will be answered after 6-12 business hours.
Users generally have positive opinions on the service, although some report delays or non-delivery of company cards. Mobile Transaction contacted the company for clarification.
The delays would affect only a small percentage of requests. The cards are delivered in 5-7 working days from the order – in some cases, it may take a few more days.
Failure to deliver would instead be due to:
- wrong delivery address (e.g. wrong house number);
- absence of name on intercom and/or mail box at the address indicated
To avoid inefficiencies and delays, it is therefore advisable to pay attention to this information. In case of non-delivery, following the user’s report, Soldo will send a replacement card at no additional cost.