Lightspeed’s free customer support is round the clock, seven days a week, via phone and email. The company likes to talk on the phone, especially at first during the sales stage, but you can insist on email if you prefer. You also get online support sections and video tutorials on how to use the software, and they recently added Lightspeed Community, a section where users can post questions and discussions for peer support.
Each new user gets a one-hour free onboarding session with a Lightspeed advisor, which is great for getting all your questions answered – that is, if you can cram all questions into that hour. If you can’t, there’s always the phone support, which is generally friendly but does not always resolve complex issues related to shortcomings in the software.
Lightspeed regularly updates their software and develops new features in response to customer feedback. We consider this a good sign that they’re taking the service seriously and are willing to adapt.
The online support section has a lot of detailed instructions on using the system, but it is unhelpful when it talks about things that only apply to the American market. Fewer features are available in the UK, but the English support section was originally created for Canada and the US, so you have to decipher what’s relevant to the UK.