That said, Epos Now locks you into a contract of 1-5 years. This is not transparent on the website, similar to its other costs that are not apparent until you realise missing features requiring a paid add-on module or integration with external software.
There are three subscription tiers: Standard, Premium and Enterprise. In all of them, you can add unlimited products (or rather: Epos Now does this for you, which is not always convenient), users and customers, and software and security updates are included. The Standard and Premium plans both have cloud reporting, while Enterprise has more advanced reporting.
The system can be used with card machines from Retail Merchant Services, Worldpay, Paymentsense and Takepayments.
Epos Now offers 24/7 customer support, but only on the Premium plan or with an extra care package. This could be a deal-breaker, considering most other POS systems include phone support at any price level.
The Standard licence just includes email support and some initial help with setting up, so it is expected you manage most things yourself. On the Enterprise plan, you can get onsite support.
While there are reports of features being limited, technical issues and usability challenges, Epos Now offers a good range of essential functions for restaurants and the option to integrate with ecommerce and Deliveroo.
Can you try it before committing? You can request a demo or free trial through a contact form on the website. Just beware that Epos Now is known for using contact details for marketing purposes, which you may need to opt out of.