Wealth of features, with a few shortcomings
TouchBistro lets you create a visual table plan of all the floors or rooms your establishment has, assign orders to each table, specify tips, create menus with modifiers and create multiple staff accounts. Apart from these common – but important – features, we will also highlight limitations and more unique extras to identify what makes TouchBistro different.
Table tab functions: Table management functions are detailed and helpful. You can, for example, attach details to each seat such as gender and the name of who is sitting there. On the in-app floor view, it shows the total amount of the current tab and how long the customers have sat there. You can split a person from the table, delete seats or combine with another seat, and split the bill by seat, evenly or let one pay the total amount. It’s also possible to add table reservations from the app, but taking a deposit from the reservation screen is not an option.
Management of takeaways, deliveries and kitchen orders: The system gives you the flexibility to change orders, take customer details for takeaways and deliveries, and attach menu items to specific courses so the food comes out of the kitchen at the right times. You can use their Kitchen Display System (free to use), a specialised TouchBistro app enabling you track cooking times, orders, ingredients and everything else a busy kitchen would need to smooth processes. Generally, TouchBistro manages to avoid too much complexity on their order screens so it’s possible to figure out what to do even the first time of using it.
Customer loyalty: TouchBistro partners with ReUp to provide customer loyalty features at standard, Plus and Premium levels. In the core TouchBistro app, you can accept gift cards and store customer details and preferences as well as track purchase history. Beyond this, you’ll need to pay for ReUp’s additional loyalty functions that include marketing features and the option to create physical gift cards.