That said, Epos Now locks you into a contract of 1-3 years. This is not transparent on the website, similar to its other costs that are not apparent until you realise missing features requiring a paid add-on module or integration with external software.
There are different subscription tiers, only communicated at sign-up. In all of them, you can add unlimited products (or rather: Epos Now does this for you, which is not always convenient), users and customers, and software and security updates are included.
The EPOS works out-of-the-box with Epos Now Payments, if you also rent a card machine from £15 + VAT per month. Otherwise, the system integrates with card machines from Verifone, Retail Merchant Services, Worldpay, Paymentsense, Zettle and Global Payments.
Epos Now offers 24/7 customer support, but only with an extra care package. This could be a deal-breaker, considering most other POS systems include phone support at any price level.
Without the card package, there’s only email support and initial help with setting up, so it is expected you manage most things yourself. On an Enterprise plan, you can get onsite support.
While there are reports of features being limited, technical issues and usability challenges, Epos Now offers a good range of essential functions for restaurants and the option to integrate with ecommerce and Deliveroo.
Can you try it before committing? You can request a demo or free trial through a contact form on the website. Just beware that Epos Now is known for using contact details for marketing purposes, which you may need to opt out of.