The tiered subscriptions are not the easiest to get your head around. For a start, the prices are in Australian Dollars even for UK users, but do not be put off by it – the plans start at quite affordable rates.
The cheapest paid plan, called Sell, is recommended for espresso bars and pop-ups. This includes separate staff accounts, product variants and modifiers, offline mode, tipping, some inventory features and other features you’d need to manage a simple checkout. The next plan up, Manage, is recommended for cafés. It has additional features to manage staff, tables, orders, time sheets and price lists. The higher plan, Extend, is mostly just useful for full-service restaurants.
As for analytics and reporting, these come at an extra cost. If you just want to view sales trends and export reports to Excel or PDF, the cheapest Kounta Insights plan called View is sufficient. If you want to create recurring stock orders and perform other advanced inventory functions, you also pay for the Purchase Basic module, but most coffee shops can probably do with the free Purchase Lite.
The system can integrate with many additional tools including accounting and other reporting platforms. Cafes interested in click and collect services, deliveries and takeaway can integrate with online ordering software like Order Up! and Bopple.
Customer support is available 24/7, and many businesses report that the support team is helpful and efficient.