PayPal customer service, reviews and complaints
Apart from the monthly costs and high card fees for certain transactions, a major disadvantage of Paypal is the customer service – or lack thereof. There has been a lot of criticism about PayPal with regards to customer service, so it’s not surprising that there are plenty of complaints and negative reviews.
In fact, on TrustPilot, Paypal UK has an average rating of just 1.3 out of 10. One of the most common complaints refers to the lack of protection for both customers and merchants, citing a real lack of consistency in how they approach disputes, what processes and protocols they have in place and how they respond. This is particularly the case if you’re a merchant selling intangible services, as providing proof of delivery is virtually impossible.
Another regular criticism is the contact process. After a cumbersome account verification and lengthy holding time, staff who lack the knowledge to answer anything more than basic questions are your main point of contact. Alternatively, you can email PayPal, but many report slow or no responses to emails.