An Enterprise package with premium service options are available from both POS providers, but this is typically reserved for high-volume businesses or those requiring a more tailored service.
A free 30-day trial of the software is offered by both providers, but beware that many features accessible in Epos Now’s trial are actually add-on functions that you pay extra for on top of the paid subscription (costs of add-ons are not disclosed until you ask Epos Now). So if you do make use of the trial – and this can also apply for Vend – make sure you check that required features are included on the plan you will be paying for.
Another thing to be wary of is your monthly turnover. The Vend Lite plan is for retailers with a monthly turnover of less than £15,000, while Vend Pro allows an unlimited turnover. There is no such limit on Epos Now plans.
Both providers have a good range of hardware bundles, Epos Now with curated retail bundles ranging between £399 and £1199 + VAT for a PC touchscreen, iPad or Android tablet together with a tablet holder (if relevant), cash drawer, receipt printer and optional barcode scanner. If you rent the Epos Now equipment, you bind yourself to a monthly contract period that cannot be cancelled without an early termination fee.
Vend actively encourages you to use your existing till hardware or purchase any compatible iPad, iPad stands, computers, cash drawers, receipt printers, barcode scanners and so on. This means you have a lot of control of your setup and can save money by finding the best prices online, so the upfront cost can be low. In contrast, Epos Now will try to sell you their curated hardware bundles.