Customer support and user reviews
Payzone has a sales force who will meet merchants in person before signing them on to a contract. This makes it easier for them to give a fair quote, but harder to say no if you decide not to go for them.
The customer support team is available by phone all week long during work hours, though Sunday is very limited:
- Monday-Thursday: 8am-7pm
- Friday-Saturday: 9am-5pm
- Sunday: 9am-1pm
The sales and customer support teams are separate, which is good for getting to speak with the right person quicker. They do not outsource the sales team, minimising the risk of being misled by aggressive sales tactics. You still have to ask for contract specifics and question everything upfront to avoid surprises around hidden fees, as some people on TrustPilot have reported sales reps hiding important terms and costs that only became apparent after signing the contract.
User ratings are generally high, with positive feedback about the customer service team who take care to help merchants promptly when needed. Still, many report having to wait a while before getting through on the line, so it is not always a smooth experience. Interestingly, there is very limited information about Payzone’s service outside TrustPilot, which often means you shouldn’t rely on those user reviews.
The company has a dedicated PCI compliance team to help you through this process, as it is not easy to fill in the PCI paperwork alone.