Merchants with an annual card turnover of less than £150,000 (£12,500 per month) pay a monthly rental fee of £20 + VAT and the following transaction fees.
Rates are 1.4% + 5p for Visa, Mastercard and Maestro consumer debit and credit cards via chip or contactless processing, including for Discover and Diners Club. Business, corporate and premium cards have a higher rate: 1.8% + 5p per chip or contactless transaction.
American Express fees depend on your business, so a quote is needed for during registration. Amex typically costs more than other cards, e.g 1.6%-2.5% + fixed fee.
The fixed authorisation fee of 5p applies to all transactions. Though small, this raises the overall percentage cost of low (e.g. £5 or £10) transactions significantly.
For card-not-present transactions (online or keyed), you pay an extra 0.4% for consumer cards or 0.5% for business cards.
Those with an annual card turnover higher than £150,000 pay £15 + VAT for rental and personalised rates only disclosed at sign-up.
These fees are based on your type of business, card turnover, how you took the payment and the type of card (request details here).
Dojo may apply additional fees to cards issued outside the UK, like +0.05% if issued in the EEA or +0.95% if issued outside the EEA.
Dojo also sets a £24.95 monthly minimum service charge, which is the minimum cost you have to pay in transaction fees each month – even if you’ve made no sales. So if card processing fees amount to less than £24.95 during one month, you still pay £24.95. If transaction fees amount to more, then you just pay the true cost of transactions. This is on top of the monthly terminal subscription.
Receiving payouts in your bank account the next day is free, including weekends and Bank Holidays.
When you order the card machine, you get “free next-day delivery” – but this is slightly misleading because it applies to the moment they approve your application (before 4pm), which can take a few working days. So in reality, shipping may take a little less than a week from the point of signing the contract.
We have been assured that the next-day terminal replacement is free, but the official fee schedule indicates it can cost up to £400 + VAT per machine. This cost applies if you damage or lose the terminal. Technical faults outside of your control that can’t be fixed over the phone will result in a free terminal replacement.
PCI-DSS compliance used to have a monthly fee, but is now free as long as you have completed the requested paperwork by a specific deadline. Otherwise, it will cost you £15 + VAT monthly for as long as you are non-compliant.
Other fees apply to add-on features, services and account extras. These costs are not disclosed until you speak to a Dojo representative on the phone, but may, for example, include point of sale integrations.