Visa and Mastercard transaction rates are based on your type of business, card turnover, how you took the payment and the type of card (request details here). The rates are only slightly lower (for example 1.6%) than SumUp or Zettle with a sales volume below £2,000 monthly.
To be blunt, negotiated card rates are not going to make Dojo cheaper than alternatives with a low sales volume, because you have the monthly fee with transaction fees on top. Once you process at least several thousands of pounds every month, it can start to be worth it.
American Express transactions cost anything from 1.6% to 2%, while Diners Club and Discover payments are a fixed 1.99%. Acceptance of American Express requires that you request it, as it is not automatically part of your contract.
Dojo also applies additional fees to cards issued outside the UK: + 0.05% if issued in the EEA or + 0.95% if issued outside the EEA. For card-not-present transactions, you pay an extra 0.15% for EEA cards or 1.45% for non-European cards.
In addition, a fixed authorisation fee of 3.85p (~4p) is applied to all transactions. Though small, this raises the overall percentage cost of low (e.g. £5 or £10) transactions significantly.
Card-not-present transactions (where card details are manually keyed into the terminal) have a higher fee regardless of the card brand.
Dojo also sets a monthly minimum sales volume fee, which is the minimum amount they want you to pay in transaction fees each month. For example, if your minimum is £30, then your card processing fees will amount to £30 for months where your transaction fees are actually less than that. If your transaction fees are above £30, e.g. £35, then you pay £35, the true cost of transactions. This is on top of the monthly terminal subscription.
Receiving payouts in your bank account the next day is free.
When you order the card machine, you get “free next-day delivery” – but this is slightly misleading because it applies to the moment they approve your application (before 4pm), which can take a few working days. So in reality, shipping may take a little less than a week from the point of signing the contract.
We have been assured that the next-day terminal replacement is free, but the official fee schedule indicates it can cost up to £400 + VAT per machine. This cost applies to if you damage or lose the terminal. Technical faults outside of your control that can’t be fixed over the phone will result in a free terminal replacement.
PCI-DSS compliance used to have a monthly fee, but is now free as long as you have completed the requested paperwork by a specific deadline. Otherwise, it will cost you £15 + VAT monthly for as long as you are non-compliant.
Other fees apply to add-on features, services and account extras. These costs are not disclosed until you speak to a Dojo representative on the phone, but may, for example, include point of sale integrations.