Zettle vs. SumUp: cheap card readers, increasingly different services

Zettle and SumUp have many similarities, but over the last few years, they’ve been branching out their offerings in different directions.

What they’re best known for in the UK is their two mobile card readers: Zettle Reader and SumUp Air. These pocket-sized terminals cost less than £30 each and work in conjunction with a smartphone or tablet app, making them super-accessible for any small business.

What else do they offer? And how do these payment companies shape up in general? Let’s have a closer look.

SumUp sells 3 card terminals, Zettle only 2

You’ve probably seen Zettle Reader (previously called iZettle Reader) in cafés, small shops or at the hairdressers – if not that, then the SumUp Air.

Both connect to an iPad, iPhone or Android tablet or smartphone via Bluetooth with the associated payment app. Transactions happen over the internet, using the mobile device’s 3G/4G network or WiFi. What’s more, the app works like a till with a product library and other features to form a complete point of sale (POS) system.

Emmanuel Charpentier (EC), Mobile Transaction

SumUp Air and Zettle Reader 2 on their charging docks.

In addition, SumUp also offers a pocket-sized terminal called SumUp Solo. This model works with WiFi, or a 3G, GPRS or EDGE connection through an inbuilt SIM card with unlimited, free data. SumUp Solo is completely independent, so a linked mobile device is not required.

EC, Mobile Transaction

SumUp Solo comes with a charging cradle.

EC, Mobile Transaction

SumUp 3G and Printer with an open receipt roll compartment.

SumUp’s third model is SumUp 3G and Printer. This is a two-part set with a standalone card reader and receipt printer/charging cradle. You can use the card reader on its own or situated in the printing cradle – it is portable regardless. It also comes with WiFi connectivity and a built-in SIM card so you can accept cards anywhere with even a weak mobile connection.

Recently, Zettle launched its own standalone card machine: Zettle Terminal. It looks a lot like a smartphone with its large touchscreen and same shape and size as an average iPhone, but it can be purchased with a receipt printer-and-charging dock. It has Zettle’s till app installed and accepts chip and PIN or contactless payments with WiFi or a mobile connection (SIM card included).

Photo: Zettle

Zettle Terminal in its printing-and-charging dock.

Pay-as-you-go pricing, only small differences

Zettle’s and SumUp’s transaction fees are very similar. Zettle charges a fixed rate of 1.75% and SumUp 1.69% of all card transaction totals regardless of card brand – even when it is a premium, foreign-issued debit or credit card.

The app-based card readers are similarly priced: £29 for Zettle Reader and £19 for SumUp Air, exclusive of VAT.

SumUp Solo, on the other hand, is more expensive due to its ability to work on its own, costing £59 + VAT. If you get the SumUp 3G and Printer duo, you pay £99 + VAT. Zettle Terminal, including the SIM card with unlimited data, costs £149 + VAT on its own, or £199 + VAT if bundled with the Printer & Dock.

Low-volume merchants with card transactions of £2,000 per month will see no significant difference in fees – SumUp would charge £33.80 and Zettle £35.

For medium-volume business, these card rates are comparable with negotiated rates from Worldpay, Elavon and other providers. Zettle’s and SumUp’s rates are really competitive for premium cards like UnionPay and Amex, which normally cost significantly more in processing fees through other providers.

Neither SumUp nor Zettle have monthly fees or other charges on top of the transaction fee. You could argue that SumUp’s marginally lower card fee is compensated for through the chargeback fee, or the refund fee if processed after the transaction is cleared in your bank account.

Payouts in bank account or online account

The platforms deposit payments directly into your bank account, minus the transaction fee which is automatically deducted. Zettle’s 1-2 working days’ settlement is slightly faster than SumUp’s 1-3 working days’ bank account transfers. It depends in part on your bank how fast the deposits take.

Settlement time for SumUp depends on whether the transaction was by debit or credit card. Debit card payments are credited within a day, while credit card payments may take up to three days to show in the bank account.

Alternatively, you can access payouts the next day in a SumUp Business Account regardless of what day it is. If you accept transactions on a Saturday, for example, you can spend this money with the SumUp Mastercard (prepaid debit card) the day after, on a Sunday. There are no monthly fees for the card or transactions, or charges for transferring money from SumUp to your bank account.

Transfer money from a SumUp account to bank account, or get payouts directly in a bank account.

To benefit from this, you need to sign up for the free SumUp Business Account, which is an e-money (online) account rather than a bank account. It allows you to transfer money to UK bank accounts, take out cash at ATMs and manage your business expenses from SumUp App.

New Zettle users can have their funds deposited directly in their PayPal Business account within 24 hours, but not on weekends like with SumUp Business Account.

Both accept impressive range of cards

Both Zettle and SumUp accept the most common cards including Visa, V Pay, Visa Electron, Mastercard and Maestro, plus Apple Pay and Google Play. They also allow you to take American Express, UnionPay, Diners Club and Discover at no extra cost; a bargain compared to the cost a small business would pay with a merchant account of a typical acquirer.

With Zettle, you can accept JCB on top of the above cards. For any business dealing with Japanese tourists, this will likely bring you more (and higher) sales. Samsung Pay is similarly only accepted by Zettle.

Photo: Zettle by PayPal

Zettle’s POS app has more features than SumUp.

Card reader apps: Zettle has more POS features

Zettle Reader and SumUp Air work in conjunction with a free POS app on a mobile device (connected via Bluetooth). The software works particularly well from a tablet as a touchscreen register, but it does not work on a computer. Both apps are really user-friendly, modern and updated regularly.

The SumUp app is perfectly fine for selling simple products or services. But with Zettle Go, you have slightly more POS features like inventory tracking and barcode scanning. The register software on Zettle Terminal is the same as the Zettle Go app on your phone.

Gift cards, payment links, QR code payments and invoicing are included in both systems, but only SumUp allows keyed card entry at checkout.

With Zettle, you can print order tickets and use open tickets if you upgrade to Zettle Food & Drink for small hospitality businesses. Those with a monthly turnover of £10,000+ can apply for custom rates.

SumUp offers the option to expand to a more comprehensive POS system called SumUp Point of Sale (previously Goodtill). This is a modular system with a core package of POS features for iPad and a choice of specialised add-on functions for retail, hospitality or online ordering.

Both systems can be expanded with accessories like a cash drawer, receipt printers and barcode scanners, suitable as a complete till system for a small brick-and-mortar shop.

Receipt printing: cheapest solution by SumUp

Any of the POS apps would require an external receipt printer to produce paper receipts. Compatible mobile or stationary receipt printers for SumUp Air include Bixolon and Star Micronics models as well as any AirPrint (iOS) or Google Cloud Print (Android) printers. The Zettle app is compatible with various Star Micronics models, stationary or mobile, as well as AirPrint.

SumUp offers the cheapest receipt printing solution: the SumUp 3G and Printer set. This is basically a SumUp 3G card reader attached to a SumUp-branded printing and charging cradle. Together, they form a very affordable, standalone card terminal that print receipts. In fact, it is the cheapest 3G card terminal with receipt printer in the UK.

Photo: EC, Mobile Transaction

SumUp 3G can be attached to a special receipt-printing cradle manufactured by SumUp.

Zettle also has its own receipt printer, which works together with Zettle Terminal. Although Zettle’s terminal-and-printer duo is more expensive, Zettle Terminal is able to connect with Bluetooth receipt printers of other brands too, if you prefer that flexibility. In contrast, SumUp 3G only works with its own, unique printer.

Distinct options for remote payments

SumUp gives you several remote payment options: Virtual Terminal for over-the-phone payments, Payment Links including QR codes, email invoices and a basic online store. All but the virtual terminal cost 2.5% per transaction and can be managed through SumUp App.

You have to apply for SumUp’s virtual terminal, as there are stricter eligibility requirements for that. It accepts Visa, Mastercard, Maestro, American Express, Diners Club and Discover via any browser logged into the SumUp dashboard. Virtual terminal transactions through SumUp cost 2.95% + 25p per transaction.

Although Zettle does not have a virtual terminal or online store, invoicing and payment links (charged 2.5% per payment) are available to all users.

With both SumUp and Zettle invoicing, payees can receive reminders if they haven’t paid the bill yet. Payment links do not contain customer-specific information, but are instead one-time links sent by text, email or a social media platform.

Although Zettle does not have an ecommerce store option, it can be integrated with popular website platforms like Shopify, WooCommerce and BigCommerce. SumUp is reliant on its own, simple online store, mostly geared towards merchants who just need a basic website to share on social media.

Small-business reporting with some limitations

Both Zettle and SumUp give an overview of transactions in the online dashboard. There are enough reporting features to cover accounting requirements, including the ability to create reports and export sales to Excel.

Zettle has somewhat better business analytics with stock levels, most profitable days and times for certain products, discounts given, gift card tracking and more. SumUp’s reports are more limited, but you still get card versus cash transactions, sales by employee and graphs of sales within a chosen period of time. All reports are shown in a user-friendly interface.

Photo: EC, Mobile Transaction

Tops of Zettle Reader 2 and SumUp Air.

More and more small businesses benefit from affordable, cloud-based accounting software because it saves time. Xero’s features are hard to beat: inventory, payroll, workplace pensions, VAT computation, purchase orders, and so on.

Zettle integrates with Xero and also QuickBooks. SumUp does not sync with any accounting software, but has created its own SumUp Accounting features currently being rolled out to users.

A caveat to the Zettle-Xero integration: while the financial side syncs perfectly, the product levels do not. This means that if you sell an item with Zettle, the inventory in Xero will not be updated accordingly.

Neither SumUp nor Zettle has payroll functionality, but QuickBooks and Xero have payroll features through the Zettle integration.

SumUp can be used across Europe

Zettle can be used in the UK only. The company says they are working on making it possible for UK vendors to use it elsewhere in Europe, but this is still not possible.

By default, SumUp does not work abroad either, but you can use it in countries covered by their operations in some circumstances. If you want to accept cards in Europe, just contact their customer support team with the dates you want to trade abroad.

Photo: EC, Mobile Transaction

Bottoms of Zettle Reader 2 and SumUp Air.

Key points to consider

Both systems have attractive characteristics for budget-conscious entrepreneurs. The card readers are cheap, there are no fixed monthly costs, no minimum revenue requirements and the rates are competitive for small businesses. SumUp and Zettle are therefore both suitable for occasional and regular use alike.

That said, if you are just interested in accepting cards and have a fairly low sales volume, SumUp’s slightly lower transaction fee might save you a bit of money in the long run. For more POS features, integration options and the most advanced touchscreen terminal, it’s probably best to opt for Zettle.

For weekend payouts, a business account and the cheapest printed receipts, SumUp is the better choice. If remote and online payment options accessible from an app are important for your ability to sell in all situations, it is also hard to beat SumUp’s versatile payment options.