Customer service – online FAQ, live chat and telephone support
Payleven has a comprehensive list of FAQs online, as well as a troubleshooting guide and manual. Emails are normally answered within 24 hours, and from Monday to Saturday from 9am to 6pm, there is a live online chat service and customer support staff available on the phone. Payleven’s customer service team is based in the London head office, working closely with the sales and technical teams.
Replacement terminals are normally shipped out the same day or the next.
Payleven was established in 2012 by a team with diverse experience in payment and financial services. The company has headquarters in London and Berlin and is backed by several venture capital companies including Rocket Internet, the US-based venture capital firm New Enterprise Associates, ru-Net, Holtzbrinck Ventures, and B Cinque.
In addition to the UK, Payleven’s chip and PIN system is available in Austria, Brazil, Belgium, Germany, Poland, the Netherlands, Italy, Ireland, Spain and France.